McDonald's Is Modernizing Guest Services
McDonald's, the word's largest fast-food chain, plans to modernize its services and give guests the “Experience of the Future”. McDonald's guests will be able to customize their order at an automated touch screen kiosk and receive table service. Though automation may reduce the need for counter workers, McDonald’s says the new services will require more staff, including chefs, wait staff, and greeters. Select restaurants in Australia and the US are already offering this new dining option, while McDonald's Canada plans to have 1,000 redesigned restaurants ready by 2017.